1. Overview
FuelMantra is a fuel marketplace for coal, biomass briquettes and agro residues.
Pro clients pay a one-time registration fee of ₹5,000 plus
18% GST (total payable ₹5,900).
Against the paid ₹5,000, we issue 100 credits
that may be used only to buy / unlock leads on the platform at ₹5 per MT.
Credits are non-refundable. GST is a statutory fee payable to the government and is not refundable by FuelMantra as platform credit or cash.
2. Pro registration fee
- The Pro registration fee of ₹5,000 is a one-time charge for access as a paid registered (Pro) client.
- Once payment is successfully completed and Pro access / credits are activated, the registration fee is non-refundable.
- Against this paid amount, FuelMantra issues 100 credits for lead purchases only.
3. Goods and Services Tax (GST)
- 18% GST (₹900 on the ₹5,000 fee) is a statutory tax payable to the Government of India.
- GST is not adjustable against lead purchases and is not convertible into platform credits.
- FuelMantra does not refund GST as cash or credits once the tax invoice has been issued, except where required under applicable tax law (for example, a documented billing error corrected through a credit note).
4. Lead credits — non-refundable
- Against paid ₹5,000, 100 credits are issued to the Pro client’s account.
- Credits may be utilised only for buying / unlocking leads on FuelMantra.
- Credits are non-refundable, non-transferable, and cannot be redeemed for cash, bank transfer, or any non-lead benefit.
- Unused credits have no cash surrender value and expire only as per any validity period communicated at the time of issue (if applicable).
- Lead unlock charges are ₹5 per MT for any fuel product child category and are debited from the credit balance.
5. Lead unlock purchases
- Once a lead is unlocked and contact / qualified details are revealed to the Pro client, the credits (or equivalent value) consumed for that unlock are final and non-refundable.
- Dissatisfaction with commercial negotiation outcomes after unlock does not entitle the client to a credit reversal.
6. Limited exceptions
Refund or credit restoration may be considered only in the following limited cases, at FuelMantra’s reasonable discretion and subject to verification:
- Duplicate payment for the same Pro registration due to a confirmed technical failure.
- Failed payment where the client’s bank / UPI was debited but Pro access and credits were not activated within a reasonable time, after reconciliation.
- Proven platform error that charged credits for a lead that was never delivered / unlocked.
Approved remedies may include activation of the correct Pro entitlement, restoration of credits, or a refund of the duplicate / failed amount through the original payment method where feasible. Processing timelines depend on payment gateway and banking cycles.
7. How to raise a request
Email support{{ $fmDomain }} with subject line
“Refund / Credit Query”, including registered mobile/email, payment reference, date, and a brief description.
We aim to acknowledge requests within 3–5 business days.
8. Chargebacks
Initiating a bank/card chargeback without first contacting support may result in suspension of the Pro account
pending investigation. Confirmed misuse of chargebacks may lead to permanent account closure.
9. Policy changes
FuelMantra may update this Refund Policy from time to time. The version published on this page on the date of your purchase
will apply to that transaction. Material updates will be reflected with a revised “Last updated” date.
10. Contact
FuelMantra · fuelmantra.com
Support: support{{ $fmDomain }}
Phone / WhatsApp: +91-9814607080